The purpose of this Privacy Policy is to provide you with transparent information about how we collect, process, and protect your personal data when using the Life4Padel website. We handle your data in full compliance with applicable European legislation – in particular, the General Data Protection Regulation (GDPR) of the European Union.

1. Data Controller Information
Company name: Life4Padel
Registered office: [Debrecen, Hungary]
Email: info@life4padel.com
Website: www.life4padel.com

2. What Data Do We Collect?
We may collect and process the following personal data:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • IP address
  • Purchase history
  • Registration data
  • Loyalty program point accumulation information

3. Purpose of Data Processing
We use your personal data for the following purposes:

  • Order fulfillment and delivery
  • Billing and payment processing
  • Customer service communication
  • User account management
  • Operation of the loyalty program
  • Sending newsletters (only with your consent)
  • Maintaining website security and functionality
  • Compliance with legal obligations

4. Legal Basis for Data Processing
The legal bases for processing your personal data may include:

  • Performance of a contract (e.g., order delivery)
  • Compliance with legal obligations (e.g., invoicing)
  • Your consent (e.g., newsletter subscription)
  • Legitimate interest (e.g., fraud prevention, customer service improvement)

5. Data Processing Related to the Loyalty Program
Within the Life4Padel loyalty program, registered customers can earn points for their purchases.

We process the following data for point accumulation:

  • Purchase history
  • Number of collected points
  • Point redemption transactions

Participation in the loyalty program is voluntary and can be terminated at any time. Upon leaving the program, the associated data will be deleted.

6. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes of data processing or for the duration required by law (e.g., 8 years for invoicing data).

7. Data Transfer to Third Parties
We will only transfer your personal data to third parties in the following cases:

  • Courier service (only data necessary for delivery)
  • Billing system, accounting
  • Payment service providers (e.g., Stripe, PayPal)
  • IT partners (hosting provider, newsletter system)
  • Upon legal or regulatory request

With all our partners, we sign data processing agreements outlining data security obligations.

8. Your Rights
You have the right to:

  • Access your stored data
  • Request correction or deletion of your data
  • Restrict data processing
  • Object to data processing
  • Withdraw your consent at any time
  • Request data portability

To exercise your rights, please contact us at info@life4padel.com.

9. Data Security
We apply appropriate technical and organizational measures to ensure that your data is protected against unauthorized access, alteration, destruction, or disclosure.

10. Filing a Complaint
If you believe your rights have been violated, you may file a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH):
Address: 1055 Budapest, Falk Miksa utca 9-11.
Website: www.naih.hu
Phone: +36 (1) 391-1400